What do you need help with?

Emails usually arrive within 5 minutes. If you can’t find it:

• Check your spam, junk, and Promotions folders.
• Confirm the email address on your order is correct.
• Log in and go to My Account > Orders, where your files are always available.

Still missing after 30 minutes? Contact us with your order ID and we’ll resend it.

For security, download links expire after a limited time or number of downloads. You can get a fresh link anytime from My Account > Orders. If you checked out as a guest, send us your order ID and we’ll issue a new link.

This is usually caused by an interrupted download. Try downloading again on a stable connection, preferably on a computer rather than a phone. For ZIP files, extract them before opening. If the problem continues, tell us the product name, your device and the error message you see.

You can re-download your purchase from your account for as long as the product is available on our store. Please save a backup copy once downloaded.

We accept UPI, debit and credit cards (Visa, Mastercard, RuPay), net banking and popular wallets. All payments are processed securely by our payment partner; we never store your card details.

Don’t worry. If the order wasn’t confirmed, your bank automatically reverses the amount, usually within 5 to 7 working days. If the order was confirmed, your files will be in My Account > Orders. Please don’t pay again until you’ve checked. Contact us with the transaction ID if the amount isn’t returned.

An invoice is attached to your order confirmation email and is also downloadable from My Account > Orders. For a GST invoice, add your GSTIN at checkout or contact us within 30 days of purchase.

License keys are included in your order confirmation email and shown on the order page in My Account > Orders. Some products deliver the key inside the downloaded file; check for a file named “license” or “readme”.

Copy and paste the key rather than typing it, and make sure there are no extra spaces. Check that you’re activating the correct product and version. If it still fails, send us a screenshot of the error along with your order ID and we’ll sort it out quickly.

This depends on the product’s license, which is listed on its product page. Most personal licenses cover one user. To move a license to a new device, deactivate it on the old device first, or ask us for help.

Because digital products can’t be returned, refunds are offered in these cases:

• The product doesn’t work and our team can’t fix the issue.
• You were charged twice for the same order.
• The product is significantly different from its description.

Refund requests must be made within 7 days of purchase. Please see our full Refund Policy.

Once approved, we process refunds within 2 working days. The money reaches your original payment method in 5 to 7 working days, depending on your bank. UPI refunds are often faster.

Contact us before downloading the file. If it hasn’t been downloaded, we can usually swap it for the right product or issue a refund.

Click Forgot password on the login page and enter your email. You’ll receive a reset link within a few minutes. Check spam if it doesn’t arrive.

Yes. Create an account using the same email you used at checkout, and your past orders will appear in My Account > Orders.

You can update your email in My Account > Settings. To delete your account and personal data, contact us from your registered email and we’ll complete the request within 7 days.